Returns & Refunds

We want your order to arrive the way it should. If something is damaged, leaking, incorrect, or missing, email support@jcsoapcompany.com with your order number and a photo if possible.

Returns

Because soap is a personal-care product, opened or used products cannot be returned. If you would like to return an unopened and unused product, contact us within 14 days of delivery before sending anything back.

Approved returns must be in their original condition. Unless the return is because of a mistake by JC Soap Company or an item arrived damaged, the customer is responsible for return shipping. Original shipping charges are not refundable unless the problem was our mistake.

Refunds

Once an approved return is received and checked, we will let you know whether the refund is approved. Approved refunds are sent back to the original payment method. Banks and card companies may take additional time to post a refund.

Order problems

Please contact us as soon as possible if there is a problem with your order. We will review each situation and work to make it right when the order arrived damaged, leaking, incorrect, or incomplete.